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1.
Nonreturnable items:
- Any personalized or special-order products.
The
reason personalized items cannot be returned
is that they cannot be sold to anyone else
once the product has been personalized or
custom-built for you. Special-order products
are items that are not normally stocked AND/OR
a quantity of items that is not normally stocked.
In both cases, items are special-ordered from
the supplier to fill your order and those
then do not qualify for return.
- Wedding favors
- Art Leather album items
- CDs, DVDs, VHS tapes or any recorded material
- Software
- Edible merchandise
2.
Notice of intent to return must be received
by Wedding Depot within 10
days of the shipped date as posted in
our system and posted in your account.
3.
Returned items must be accompanied by an Return
Authorization number that will be supplied to
you when you contact Wedding Depot. Returns
without this information may not arrive at the
proper location or be processed.
4.
Returned items must be received by Wedding Depot
within 10 days of issuing an RA#.
5.
Customer is responsible for and pays return
shipping fees and incurs all responsibility
for the items and damages that they may incur
during the return shipping. Items must arrive
to us in NEW and Unused condition and must contain
all original product packaging. Packaging must
not be torn or damaged. If a customer chooses
to return an item and the item is damaged in
the return shipment, the customer is still responsible
for payment of the item and should file a claim
with the shipping company which they used for
the return shipment.
6.
A 15% restocking fee will be applied to all
returned items. This is based on each item's
purchase price that is posted on the receipt.
For example, returning a $100 item will result
in a $15 restocking fee. Credits will not be
applied to any account until merchandise is
received, examined, and determined to have met
the conditions of being NEW & Unused and
having all original packaging which is also
to be in NEW condition.
7.
Shipping & handling fees do not qualify
for refund or credit.
Return
Packaging
In order for an order to FULLY qualify for a
return credit, exchange, or refund, the merchandise
MUST arrive to us in the condition stated in
our return policy above. For this reason, it
is VERY important that it is packed properly
to survive the shipment. Merchandise not arriving
in a condition described in our return policy
will not qualify for return and will be disposed
of.
Return
Credit Posting
Every payment card company is different in the
time it takes them to post your credit. Even
after we process it, your card company may require
additional time to post it. Please watch your
statement for it's posting. We do not have the
ability to predict when your card company will
post the credit for you. Credits are often listed
on a statement in a separate area from regular
charges.
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