Countries We Ship To
weddingdepot.com ships to many countries around the world. We are available for special shipping, but here is a list of countries/areas that our shopping cart is configured for. Due to extremely long shipping delays, we have temporarily discontinued shipping to the U.K.

Damages to Orders During Shipment
If items are damaged during a single shipping, notification must be made to Wedding Depot within 10 days of the receipt date. Items will be exchanged for the same item unless it is no longer available. In such case that there are no exact replacements available, the dollar amount of the item will be refunded to the customer. If the item is still current, only an exchange is allowable. It will be up to Wedding Depot whether the damaged item needs to be shipped back to us. Often, photos of the damage can be used to complete the process.

Denied or Refused Delivery
If any shipment from WeddingDepot.com cannot be delivered for any reason - including but not limited to it being refused by the customer at the time of attempted delivery, or if there are not sufficient recipients at the delivery address allowing for delivery of the package, the customer is responsible for 100% of the original shipping fees as well as any return shipping fees that WeddingDepot.com. Some delivery companies charge for return shipments just as if it was a new shipment. If the order is to ship again per the customer's request, the original shipping fee will again be applied as it was originally on the first shipment assuming the contents remain the same. If orders are refused by the customer, they accept responsibilty for the package for the return transit to Wedding Depot which includes loss and/or damage.

Corrections to Orders
Although we make every attempt at providing accuracy in the shipment of our orders, we realize that orders are subject to mistakes. If the incorrect item or quantity has been shipped to you, please contact us within 10 days of the receipt date to remedy the order. Items will be compared with the original order placed by the customer and received by our online system in order to determine any mistakes in shipping occurred. If the shipment matches the order placed, the shipment of additional items will be treated as a separate order and shipping will be billed to the customer as such.

International Shipments
Each country may impose import taxes or VAT (value added taxes) on their residents. These amounts are not collected by Wedding Depot. If your country selects to impose this sort of tax, it is between that country and the customer. The country will bill or collect that tax amount from the customer directly.

Shipping Costs
In order to provide each customer with the best shipping options, our website provides individual shipping costs for you during checkout BEFORE you commit to the order. US Mail and UPS fees are displayed for all orders which qualify. Rates are displayed according to what is in your shopping cart (used to calculate weight) and where the order is being shipped. This allows you to review the costs and choose the service that is best for you... all before checking out. It's absolutely the best way to provide you the most efficient shipping.

Shipping Times
The order placement date does not designate that day as being the date the order will ship. Orders are usually shipped from our location within an average of 3 business days of the order placement time. This does not include special order items or personalized items which have production times listed in their item descriptions. If you have several items in your order, the item with the longest production time determines when the order is shipped. For example, if you have an item that requires 3-5 days and another item that requires 12-14 days, the order will ship when the item is completed at the end of the 14 days. If you require items before then, simply place those in a separate order. Once orders leave our location, we are unable to alter their speed of delivery.

Expedited Delivery
If you select an expedited service such as 2-Day, 1-Day, etc., that designates how long the delivery company will have your package in their possession. Selecting such a service does not mean that your order will ship on the date of order placement. The delivery service you select will be used after any order processing or production periods required for your order.