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Order Status for Website Orders:

Question: When will my order will ship?
Answer: Each of your items had a posted production time just above the "add to shopping cart" button when you placed your order. This information was also listed in your shopping cart, at the order submit button, and is now posted in your order's information in your Order History. The longest one of these determines when the order will ship because all items ship together.

"Business Days" do not include holidays or weekends. You can see these production times for all your items in your order by logging into your account and viewing your Order History.

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REMINDER: As noted in the checkout, the selection of any expedited UPS services only shortens the time UPS has your package. It does not shorten the processing time of the order.

 

Tracking:

First, log into your account to ensure your order has shipped. All orders are emailed tracking or delivery confirmation numbers. If you did not receive it, your ISP most likely filtered it to another folder other than your inbox. If you have a free service like AOL, Hotmail, MSN, Gmail, etc., it is very likely it was kicked to your junk/spam folder.

If you ordered UPS, you will receive a tracking number from UPS. If you ordered USPS, you will receive a delivery confirmation number from our system. To determine which service you ordered, view your order details in your account / Order History.


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