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While our products are very successful at meeting our each customer's needs, occasionally, brand new unused items need to be returned.  Please find below our return policy.

Return Authorization Number - RA #
All returns require an RA # which provides an efficient return of your merchandise.  Returns without an RA # may not be received to our proper location and may not be processed.  To ensure your return is received and processed most effiiciently, please request an RA#.

Return Policy

1. Nonreturnable items:

  • Any personalized or special-order products. The reason personalized items cannot be returned is that they cannot be sold to anyone else once the product has been personalized or custom-built for you. Special-order products are items that are not normally stocked AND/OR a quantity of items that is not normally stocked. In both cases, items are special-ordered from the supplier to fill your specific order and those then do not qualify for return.
  • Merchandise altered in any way including - but not limited to - by the customer, engraving companies, embroidery companies, imprinting companies. Wedding Depot is not able to warranty items once they have been worked with by a third party including sets of items or individual pieces.
  • Wedding favors
  • Discontinued and clearance items
  • Art Leather album items
  • CDs, DVDs, VHS tapes or any recorded material
  • Software
  • Edible merchandise

2. Notice of intent to return must be received by Wedding Depot within 10 days of the shipped date as posted in our system and posted in your account.

3. Returned items must be accompanied by an Return Authorization number that will be supplied to you when you contact Wedding Depot. Returns without this information may not arrive at the proper location or be processed.

4. Returned items must be received by Wedding Depot within 14 days of our issuing an RA#.

5. Customer is responsible for and pays return shipping fees and incurs all responsibility for the items and damages that they may incur during the return shipping. Items must arrive to us in NEW and Unused condition and must contain all original product packaging. Product packaging must not be torn or damaged. If a customer chooses to return an item and the item is damaged in the return shipment, the customer is still responsible for payment of the item and should file a claim with the shipping company which they used for the return shipment.

6. Shipping & handling fees do not qualify for refund or credit including unclaimed or undeliverable shipments.

7. Delays caused by third parties such as postal agencies, delivery companies, customs agencies and their processes such as notifications of packages being held do not cause our return policy to change. For this reason, please be aware of the policies and procedures of the delivery company you select to use. If you are shipping internationally, please be aware of your country's customs policies for receiving packages and possibly the collection of any import taxes that may alter how your package is delivered.

Return Packaging
In order for an order to FULLY qualify for a return credit, exchange, or refund, the merchandise MUST arrive to us in the condition stated in our return policy above. For this reason, it is VERY important that it is packed properly to survive the shipment. Merchandise not arriving in a condition described in our return policy will not qualify for return and will be disposed of.

Return Credit Posting
Every payment card company is different in the time it takes them to post your credit. Even after we process it, your card company may require additional time to post it. Please watch your statement for it's posting. We do not have the ability to predict when your card company will post the credit for you. Credits are often listed on a statement in a separate area from regular charges.

Product Damages & Order Errors
As careful as we try to be in providing customers their products damage-free and accurate to the order placed, occasionally products can be damaged while in transit with the shipping company or by being a defective product. We are happy to attempt to resolve these issues by supplying replacement items when they qualify.

  • All product damages defects, or order mistakes must be reported to us within 7 business days from the original order's shipping date.
  • All damages, defects, errors must be reported at one time. If there are multiple issues, all replacement items will ship together.
  • If qualified, items will only be replaced - not refunded - and replacements will be exactly as the original including any personalization.
  • No damages, defects, errors may be claimed after the event date.

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