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When will my order ship?
To determine the estimated shipping time of your order, simply refer to the production times for each item listed in the shopping cart, at the button you submit the order with, and then in your order details after the order has been placed.  Each item lists an estimated processing time that is required prior to shipping.  If your order contains items with several processing times, the order is shipped when all items are completed.  For example, if you have an item that requires 3-5 days and another item that requires 12-14 days, the order will ship when the item is completed at the end of the 14 days.  Processing times are listed in "business days" which do not include weekends. These times are estimates and not guaranteed.

When will my order arrive?
After your order leaves our location (see above for when that occurs), the shipping company that you selected requires a certain amount of time to transport the package from us to you. The length of this time will depend on the service you selected. This can be checked in your Order History in your account. Orders shipping by UPS Ground reach most U.S. locations in under 5 days - within 1-3 for most of the Eastern U.S. Expedited UPS services such as 2-Day and Overnight are delivered accordingly (in business days). When using USPS, transport times vary. Many only require a couple days, but some require closer to 7+. USPS does not guarantee their transport times. For international shipments, please refer to our international shipping information.

Shipping Costs
In order to provide each customer with the best shipping options, our website provides individual shipping costs for you during checkout BEFORE you commit to the order. US Mail and UPS fees are displayed for all orders that qualify. Rates are displayed according to what is in your shopping cart (used to calculate weight) and where the order is being shipped. This allows you to review the costs and choose the service that is best for you... all before checking out. Once an order has been placed, changes in shipping requested by the customer may include additional charges. Customer agrees to these additional charges made to their method of payment used for the original order. Such changes may include upgrades in service, redirection of packages, as well as any other service that differs from the original order placed and results in higher shipping related fees than charged on the original order.

Expedited Delivery
This is a service offered by the shipping company.  It defines the length of time a package is in their possession after it leaves our location and arrives at your location.  Selecting such a service does alter the processing time of the order or imply an order ships on the date it was placed.  The delivery service you select will be used after any order processing or production periods required for your order.

Damages, Missing Items, and Defects
If items are damaged, missing, or defective, notification must be made to Wedding Depot within 10 days of the receipt date. Items will be exchanged for the same item unless it is no longer available. In such case that there are no exact replacements available, the dollar amount of the item will be refunded to the customer. If the item is still current, we'll happily replace the item. It will be up to Wedding Depot whether the damaged item needs to be shipped back to us. Often, photos of the damage can be used to complete the process.

Lost Packages
Wedding Depot relies on the tracking information of our shipping companies to determine if packages have been delivered. If a shipping service's system indicates delivery and you have not received your package, Wedding Depot will utilize tracing services of the shipping company to locate the package before any additional replacement shipments can be made. This process is usually completed in 7-10 business days and the customer agrees to this process when they place their order. If the package cannot be located by the shipping company, replacements or refunds can be pursued at that time.

Denied or Refused Delivery
If any shipment from cannot be delivered for any reason (including but not limited to),

  •  It being refused by the customer at the time of attempted delivery
  •  If there are not sufficient recipients at the delivery address allowing for delivery of the package
  • Infufficient address provided to Wedding Depot

the customer is responsible for 100% of the original shipping fees as well as any return shipping fees by the shipping company. Some delivery companies charge for return shipments just as if it was a new shipment. If the order is to ship again per the customer's request, the original shipping fee will again be applied as it was originally on the first shipment assuming the contents remain the same. If orders are refused by the customer, they accept responsibilty for the package for the return transit to Wedding Depot which includes loss and/or damage.

International Shipments
Each country may impose import taxes or VAT (value added taxes) on their residents. Each shipping company may also have additinoal brokerage fees. These amounts are not calculated or collected by Wedding Depot. If your country selects to impose this sort of tax, it is between that country and the customer and we recommend checking the rates if you are unfamiliar with them. The country will bill or collect that tax amount from the customer directly as well as the any additional brokerage fees the shipping company may impose.

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